Frequently Asked Questions

Everything you need to know about shopping with Imeca

What is the average shipping time for furniture and hardware?

Standard shipping usually takes between 3 to 7 business days depending on your location. Large furniture items requiring freight may take 10 to 14 business days.

Do you offer professional installation services?

Currently, Imeca provides high-quality products and detailed assembly guides, but we do not offer direct installation. We recommend hiring a licensed professional for complex hardware or cabinetry setups.

What is your return policy for home improvement items?

We offer a 30-day return policy for most items in their original packaging. Please note that custom-cut materials or special-order hardware may be subject to a restocking fee.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.

Are the materials used in your products eco-friendly?

Imeca is committed to sustainability. Many of our wood products are FSC-certified, and we prioritize sourcing hardware made from recyclable metals and low-VOC finishes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through our partner providers at checkout.